Refund policy
30-Day Return Policy
We offer a 30-day return window from the date your order is delivered.
To be eligible for a return:
- Your item must be unused and in its original condition.
- The product must be returned in its original packaging.
- Proof of purchase or your order number is required.
Items returned without prior approval may not be accepted.
Non-Returnable Items
We cannot accept returns for:
- Items that have been used or washed
- Products damaged due to misuse or improper care
- Clearance or final sale items (if applicable)
- Gift cards (if applicable)
Damaged or Incorrect Orders
If your order arrives damaged, defective, or you received the wrong item, please contact us within 7 days of delivery.
Please include:
- Your order number
- A description of the issue
- Clear photos or videos showing the problem
Once reviewed, we'll gladly send a replacement or issue a refund if your claim is approved.
Refunds
Once your returned item has been received and inspected, we'll notify you of the status of your refund.
If approved, your refund will be issued to your original payment method within 5–10 business days. Processing times may vary depending on your bank or payment provider.
Original shipping charges are non-refundable unless the return is due to our error.
Order Changes & Cancellations
If you need to change or cancel your order, please contact us as soon as possible.
We cannot guarantee changes or cancellations once your order has entered processing or has been shipped.
Contact Us
If you have any questions regarding your order or this policy, please contact us:
Email: cuddlecocoon@outlook.com
Please include your order number so we can assist you as quickly as possible.
By placing an order with CuddleCocoon, you acknowledge that you have read and agree to this Return & Refund Policy.